VoIP Home Phone –  Connecting you to what matters most.

What is a VoIP Home Phone?

Get a VoIP Home phone and say goodbye to costly calls and expensive contracts. XLence Telecoms uses VoIP technology to provide a telephone service over your wired or wireless broadband internet connection. XLence Telecoms can supply either geographic or non-geographic numbers or alternatively you can keep your existing telephone number.

All you need is a reliable internet connection together with a VoIP handset or softphone.

Reliable internet connections such as ADSL, iBurst, 3G/HSDPA, LTE, Fibre and WiMax should work well.

If you already have a VoIP handset then all you’ll need is a XLence Telecoms VoIP Line.  Similarly, if you would like to use the service in conjunction with a VoIP softphone on your mobile device you can.

  • Choose Unlimited VoIP calling: Unlimited Calling to South African Local, National and Mobile Numbers. Plus a selection of Popular International Destinations.
  • Save up to 50% on your existing call spend with XLence Telecom’s local, national, mobile and International call rates.  
  • Rapid installation via the Unlimited VoIP Telecom auto provisioning server; simply plug your preconfigured home phone into your modem or router.
  • Sign-up on a month-to-month contract.
  • Free delivery, throughout South Africa, to normal street addresses in most cities and towns. (if you order it through XLence Telecom).
  • Access to the Client Zone which allows you to view your itemised billing, invoices and statements, set call forwarding and much more.
  • Telephonic support is available during standard office hours.
  • 24/7 access to the XLence Telecom Client Zone.
  • Get portable phone numbers for your home  – no need to transfer the numbers when you move or go on holiday. Your number moves with you to a new physical location.
  • View your usage online or dial 125 from your Phone.
  • Online, real-time access to call detail records. This includes received, dialled and even missed calls.
  • Keep your existing number when you port it onto the XLence Telecom network.
  • Receive a free fax to email service when you sign-up.
  • Prepaid and Post Paid options are available for VoIP Home Phone users.
  • Visit our Facebook page to read what our customers think about the service XLence Telecom provides. 
  • XLence Telecom offers a wide range of desktop and cordless VoIP phones to choose from.  

Number porting is the transfer of your existing telephone number, or numbers, from your current service provider to the XLence Telecoms network.

When you port your number to XLence Telecoms, the ported number or numbers will be linked to a cost-effective XLence Telecoms solution or multiple solutions depending on your requirements.  You can choose from a wide range of solutions which will see a reduction in your existing monthly service fees together with your call charges.

Solutions range from a VoIP Line to the Hosted Switchboard Solution.  A VoIP line is predominantly used in homes and for one to two people in small offices.  The Hosted Switchboard solution has been designed for small to large enterprises as well as call centres.  Corporate clients can also choose a VoIP SIP Trunk if they already have their own VoIP PBX and would like to take advantage of XLence Telecom’s great service and low call rates.

Most importantly, XLence Telecoms was one of the first service providers to offer geographic number porting and as a result has perfected the process.  We will manage the number porting process in full and as such you will find the entire process quick, easy and non-disruptive, even retaining your existing ADSL service if required.

  • Link your ported number or numbers to an  Unlimited VoIP Package and make unlimited calls to South African local, national and mobile numbers, plus a selection of popular international destinations.
  • Notably, reduce your monthly call charges by up to 50% with XLence Telecom’s local, national, mobile and international call rates XLence Telecom VoIP call rates.
  • Sign-up on a month to month contract.
  • Only deal with one fixed line service provider when you port your number.
  • Billing and call rate packages are simple to understand which helps you manage your call spend.
  • Access to the Client Zone which allows you to view your itemised billing, invoices and statements, set call forwarding and much more.
  • Link your ported number or numbers to a wide range of XLence Telecom VoIP solutions.
  • Receive free fax to email when you sign-up.
  • Receive free and fast remote support.
  • Retain your ADSL Line if needed when you port your number.
  • Visit our Facebook page to read what our customer’s think about the service XLence Telecom provides.

Individual phone numbers

A once-off fee of R150.00 (including VAT) will be levied per individual phone number

Managed Port

Where a range of numbers is ported (‘Managed Port’) is calculated at R46.00 (including VAT) per number plus a single base charge of R759.00 (including VAT).

  • A XLence Telecoms VoIP Solution
  • A reliable broadband internet connection

Which numbers can I port?

XLence Telecoms is able to port geographic and non-geographic numbers from all major networks registered with The Number Portability Company.

A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with 080, 086 or 087.

The Law and Regulations regarding number portability allow for the porting of non-geographic numbers as of the 7th of March 2022.

How long does Porting take?

Porting can take up to three working days for one or more individual numbers, depending on the donor operator.

Porting can take up to ten working days for blocks of 100, 1,000 or 10,000 consecutive numbers, where a business or wholesale customer is concerned.

What does Porting cost?

A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.

Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R46.00 (including VAT) per number plus a single base charge of R759.00 (including VAT).  Please contact us for more information.

How do I order a number to be Ported?

If you are an existing client get in touch with us and we’ll send you a Porting Mandate. You’ll need to submit that together with a recent and complete phone account (all pages, not just the cover page).

If you are a new client, just click the Sign-Up button on the left side of this page.

How do I know if the number I’m phoning is Ported?

When you call a ported number, your network operator will play three short beeps before connecting the call.  Furthermore, the network operator might charge a cross-network rate to call a ported number.  If the number has been ported to the same network you are calling from then you might not hear the beeps and an on-network charge may apply.

Can I port my 086/087/080 number?

Yes, you can.  In a General Notice issued by ICASA on the 15th of December 2021, the Chairperson, Dr Keabetswe Modimoeng, announced that the Number Portability Regulations in Government Gazette No. 41949 dated 01 October 2018 will come into effect on 07 March 2022.

 

 

A VoIP Line is a direct line service used together with a VoIP telephone (desktop/cordless) or Mobile Softphone. XLence Telecoms uses VoIP technology to provide a telephone service over your wired or wireless broadband internet connection.

VoIP stands for Voice Over Internet Protocol, or in more common terms a phone service over the Internet.

If you have a reliable internet connection such as DSL, 4G/3G/HSDPA, WiMAX or Fibre, you can get a phone service delivered through your internet connection.

Furthermore, the service, unlike outdated fixed lines, can be moved without requiring a change of telephone number. In addition, XLence Telecoms can supply either geographic or non-geographic numbers. Alternatively, you can keep your existing telephone number and port it onto the XLence Telecoms Network.

The service is ideally suited for home and small business use.  Conversely, a VoIP Trunk or Hosted Switchoard solution is better suited for larger business clients.

Best of all, get a free XLence Telecoms Mobile Softphone when you sign up for an Unlimited VoIP Line Premium, Unlimited VoIP Line Lite or a VoIP Line with usage-based billing.

  • Select an Unlimited VoIP Package and make unlimited calls to South African local, national and mobile numbers, plus a selection of popular international destinations.
  • Choose usage based billing and save up to 50% on your monthly call charges with a VoIP Line and XLence Telecom’s low call rates.
  • Choose between a geographic or non-geographic telephone number or keep your main telephone numbers when you port to Switch Telecom.
  • Never miss a call because you can set up calls to forward to voice mail or your mobile phone.
  • Get a free XLence Telecoms Mobile Softphone to use with your VoIP Line.
  • By the same token, divert calls quickly and easily in case of a connectivity or power failure.
  • Record your own voicemail message or use the default recording.
  • Enable call waiting and receive two simultaneous calls (on compatible phones).
  • The VoIP Line solution is compatible with most SIP phones and softphones.
  • Receive a free fax to email service when you sign-up.
  • Voice mail notifications sent directly to your email inbox.
  • Receive free and fast remote support.
  • Billing and call rate packages are simple to understand and as such, you can easily measure returns.
  • Lastly, you can sign-up on a month to month contract.

What is the difference between a Usage Based package and an Unlimited VoIP package?

If you select a usage-based package you pay a low monthly fee plus you’ll pay for all the calls you make. If you select an Unlimited package, you will pay a fixed monthly fee based on the number of concurrent calls you require and you will be able to make unlimited calls to South African local, national and mobile destinations, plus a number of popular international destinations.

What Numbers does XLence Telecoms Offer?

XLence Telecoms can offer you a new number with your solution or you can port your existing number.

Can I keep my existing number?

Mobile Number Portability has been available between the mobile networks for many years already and Geographic Number Portability is also available between selected Fixed Line networks. XLence Telecoms prides itself in being a market leader and has been one of the first operators to offer porting of landline numbers.

Does XLence Telecoms provide Internet connectivity?

We do not offer internet connectivity but can advise you on a solution that best suits your needs. We also have a large reseller network that we can put you in touch with and who should be able to assist with your connectivity requirements. Contact us if you want to find out more.

Do I have to use XLence Telecoms supplied equipment?

No, but we would recommend contacting us to discuss which equipment works best.

How do I setup this service?

If you have purchased a XLence Telecoms device then the VoIP phones are automatically configured. As a result, you will be ready to make and receive calls as soon as the device is connected to a broadband connection.

If you have your own device we will assist in configuring it using our secure auto-provisioning system. We do not guarantee that we will be able to auto-provision every device.  However, we have standard setup procedures that are easily followed and which apply to the majority of technology.

What payment method can I use to pay for my XLence Telecoms services?

XLence Telecoms offer both Prepaid (Advance) and Postpaid (Arrears) payment options.

On Postpaid billing the invoice is automatically generated and emailed on the 1st of each month in respect of that month’s service fee and the previous month’s calls.
Payment is collected strictly via debit order three working days later.

Subscribers who have elected to pay in advance will need to pay via EFT or by Credit Card on a strictly prepaid basis. Airtime top-ups purchased using a Credit Card on the XLence Telecoms Client Zone are immediate whereas EFT payments are subject to bank clearance delays.

What do others pay to phone my XLence Telecoms number?

These call charges are largely controlled by the service provider that people who phone you are using. Under normal circumstances they should be similar to standard calling rates.

Unlimited VoIP Line Lite (1 outbound and 2 inbound calls) (1 device registration)

Monthly Service Fee: R161.00 (Including VAT).

Unlimited VoIP Line Premium (2 outbound and 4 inbound calls) (Up to 3 device registrations)

Monthly Service Fee: R345.00 (Including VAT).

Usage Based

Monthly Service Fee: R49.00 (Including VAT) (1 device registration)

XLence Telecoms uses VoIP technology to provide an IP Faxing solution over your wired or wireless broadband Internet connection (FoIP).

Government departments, professional firms and financial institutions still rely on faxing to send and receive documents. Moreover, legal documents that require signatures are also still sent by fax.

For the purpose of real-time faxing, Switch Telecom has enabled the T.38 fax protocol throughout its network. The T.38 protocol ensures that there is no longer a need to store and send faxes at a later stage. In some professions, such as the legal profession, it’s essential to send and receive faxes in real-time in order to abide by certain rules of evidence.

Notably, the traditional fax machine can now transmit across an invisible IP network which circumvents the expensive landline networks.

All you’ll need to start sending and receiving faxes over your internet connect is an adapter, plugged into your fax machine, and a VoIP line.

Real-time faxing is achieved due to the T.38 fax protocol which is enabled throughout XLence Telecom’s network.
Save between 30% and 50% on your monthly fax transmissions because of XLence Telecom’s local, national and international rates.
Choose between a geographic or non-geographic fax number or keep your main fax numbers when you port to XLence Telecoms.
Sign-up on a month-to-month contract.
A VoIP line used for faxing only costs R49 a month including VAT, which is a quarter of the cost of other landline alternatives.
Get portable fax numbers for your business – no need to transfer the numbers when you move or go on holiday. Your number moves with you to a new physical location.
Visit our Facebook page to read what our customers think about the service XLence Telecom provides. 

Monthly Service Fee: R99.00 (Including VAT)

A Fax Machine and an Analogue Phone Adapter (ATA).
A XLence Telecoms VoIP line.
Reliable Broadband internet connection.

Fax to email is a quick and easy alternative if you only need to receive faxes and you don’t need to send them.

The XLence Telecoms Fax to email solution allows you receive your faxes as a PDF attachment in your email inbox. You can choose between a geographic or non-geographic number or you can port your existing fax number and we’ll link it to the solution.

Best of all, there is no charge for the solution if you are a XLence Telecoms client.

The solution is offered free of charge to all XLence Telecoms clients.
Get portable fax numbers for your business. Your fax number can now move with you.
Receive faxes as PDF attachments in your email inbox.
Port your existing fax number or choose a new geographic or non-geographic number.
Receive faxes anywhere in the world straight to your email inbox.
Keep your faxes confidential.
You won’t need to buy a costly fax machine if you just intend to receive faxes.
Easily forward faxes to other email addresses, you can also save, delete or print them.
Visit our Facebook page to read what our customer’s think about the service XLence Telecoms provides.

Free to XLence Telecom’s clients.

  • Never exceed your budget. Forget about running out of airtime. Talk for as long as you want.
  • Sign up on a month-to-month contract with no costly set-up charges.
  • Prepaid and Postpaid payment options available.
  • Never run out of airtime; set up a fixed recurring payment with your bank.

Switch Telecom offers a wide range of VoIP Phones and accessories.

Unlimited VoIP

Unlimited VoIP has been designed for users that want unlimited calls to South African local, national and mobile numbers. Plus a selection of popular international destinations. All charged at a fixed monthly fee with no lengthy contract terms or set up costs.

Put an end to high call costs and only pay per number of concurrent calls you need (offered in increments of 1, 2, 4, 8 and 16 outbound calls and 2, 4, 8. 16 and 32 inbound calls respectively). Unlimited VoIP was designed for home and business users who want to keep their communication costs down without having to calculate call costs or count minutes whenever they’re on a call.

  • Never exceed your budget. Forget about running out of airtime. Talk for as long as you want.
  • Sign up on a month-to-month contract with no costly set-up charges.
  • Prepaid and Postpaid payment options available.
  • Never run out of airtime; set up a fixed recurring payment with your bank.

Link your Unlimited VoIP SIP Trunk to a XLence Telecoms Hosted Switchboard solution.
Choose between a geographic or non-geographic telephone number or keep your main telephone numbers when you port to XLence Telecoms.
Use the XLence Telecoms Mobile Softphone free of charge with your Unlimited VoIP Solution.
Hosted Switchboard clients have access to our free Browser-Based Softphone as well.

Outbound Call Centres are excluded from all Unlimited VoIP Solutions.
Unlimited VoIP Solutions may not be used for the aggregation of calls pertaining to multiple unrelated parties.
International calls not included in the Unlimited offering are billed in accordance with XLence Telecom’s published Package 1 Call Rate Tariff.
A fair usage policy will apply in cases of high usage and/or abuse of benefits.
Monthly fees are billed in advance.
Read the full Terms of Service.

VoIP Call rates that make sense…

Most of our clients choose XLence Telecoms for the advanced solutions we provide.  Some, however, choose us for our really affordable VoIP call rates.

We don’t confuse our clients with “in and out of bundle” pricing or different VoIP call rates for “peak and off-peak” periods. We offer two basic and easy-to-understand usage-based call rate packages.

Package 1 is ideal for companies whose users make long calls. Companies that sell solutions or services would benefit from the lower VoIP call rates charged. The calls are charged in 30-second increments with a minimum of 60 seconds.

Conversely, Package 2 would suit the needs of companies whose agents make shorter calls, such as Security companies or Call Centres. The rates are slightly higher than those of Package 1. The per second billing will, however, bring down your overall call costs.

Clients can also select Unlimited VoIP Calling.